Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Prefer face to face appointments

The phones are busy but once you are through staff do arrange a call back with a doctor, but I would prefer a face to face appointment rather than a chat on the phone. I preferred the system how it was before covid rather than now.