Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Very busy phones

There appear to be very few people answering the phones in the mornings as it takes a long time to get through. The check in machine doesn't work very often and it would be nice if staff kept you informed of delays. I would like reception staff to stop what they are doing and check me in. I saw the HCA and they weren't sure about something so they called a nurse in which was good and the paramedic has time to go through things and aren't as rushed as the doctors.