Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Lack of continuity

It's been difficult during covid with a lack of continuity. I don't particularly like on the day access as it seems silly for non urgent issues that could be planned in advance making it easier for work, as a result the phones are very busy. When you do call on the day there are times when you're told to call back the next day as there are no appointments left for that day.