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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre



Sorted quickly

I had a phone consultation this morning and it has worked really well and everything has been sorted quickly. Phones are busy but today they weren't bad considering its a Monday. Doing my prescriptions online works really well and econsult call backs are quick. The only issue is that I have a long term condition and I speak to different doctors so have to repeat my situation all the time.

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