Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Econsult works well

Any queries are answered well. The phones are busy and it would help to have more people answering the phones and giving out early morning appointments. Econsult works well and addresses issues well. The nurses are great, professional and nice and caring aswell as being open to discussing or explaining issues. A doctor was great recently when I forgot to take my medication on holiday with me and they arranged for my medication to be sent to a pharmacy near by, it was so helpful and I was very grateful. I like having the TV screen in the waiting area and think it would be a great addition if more information about what nurses can support with could be added to the website.