Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Running so far behind

The cost of calling the surgery due to the long waits on the phone are concerning. I arranged todays appointment but they are running so far behind that I may have to go, It's more diffcult as I've brought someone with me for a different appointment and they need to go. I've been told I need the appointment to discuss test results. It's all a bit frustrating today.