Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Busy phones

The busy phone lines do mean that at times you have to wait for a call back rather than getting an appointment straight away. I did speak to a doctor later in the day and it did address the problem. Waiting times are one area that could improve but other than that staff are all great. Once you've seen a GP and are waiting for medication to be prescribed it can take a while and recently with a sick child we waited an hour only to be told it wasn't available and that I'd need to come back the next day.