Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Lovely doctor

I was 15th in the queue but it didn't take too long to get through. I spoke with reception and got an appointment with the practice nurse who was the right person to see. I also see a lovely doctor and I'm able to have a laugh with them and they are wonderful with the kids. I have had to stand outside for an hour in the cold which was especially difficult with a poorly child, this time we're waiting inside.