Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Very good

I have a good rapport with staff and they are polite and listen to what the actual issues are. Whenever I've needed to be seen I've got an appointment quickly. Recently I saw a GP on Monday and by Wednesday I had an appointment with a physio which was great. They were very good and explained the situation well and what the next steps were. I've been given exercises to do and I'm really happy with the outcome. It would be great if xray appointments at the surgery were more than once a week as it did mean a two week wait to get them done. I can't wait until the shelter goes up outside, it can be abit of a long cold wait at times but having the shelter will help. It would be good if I didn't have to pick up dossett boxes on a weekly basis as coming to the surgery that often can be difficult.