Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Botesdale Health Centre


Difficult to contact surgery

It can be difficult to contact the surgery and I've had 40 minute waits on the phone but once through I've had a call back from a GP and then a face to face appointment with a paramedic. When I tried to book an appointment ahead of time I was offered one in 4 weeks time and appointments outside of normal surgery hours are difficult to get as seem to only be available on the day which is frustrating and very difficult when I work so far away from the surgery and getting back for on the day appointments is a problem. When I spoke to reception about the difficulties I was basically told this is the system in place. I've tried to use econsult but I was told to contact the surgery direct. Getting in is the issue not the care.