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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre



Really has improved

Whenever I've needed to see a doctor I've been able to get an appointment, it really has improved. GP's and nurses are excellent and the nurse I see for my diabetes is wonderfully supportive. The dispensary does sometimes send out text messages to say medication is ready to pick up but they are not always ready, with items missing or just not done. It would be good to know what to do when things are missing and know the different options available.

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