Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Brilliant Surgery

I really can't fault them, they treat you as a person and not just a number. I feel well supported and listened to. Even when I've called later in the day they will always get one of the staff to call you back or see you. The paramedic here is very good and gives great advice. They do a great job and we're lucky to have them.