Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Reception helpful

I spent 10 minutes on the phone but when I got through the receptionist was very nice and helpful and arranged for me to have an appointment with the doctor within hours of first contacting them. The doctor recently referred me quickly on to the hospital and I've found all staff good to deal with, it's a good practice.