Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Very busy

The doctors are good but very busy and I can't always get to see who I'd like when I need to. I received a letter from a GP asking me to book an appointment with them but I've tried and have to do it on the day so it has been hard to get the appointment arranged. The dispensary take a week now to get medication ready and I've had some issues with medicines not being available. The text message letting you know to pick them up works most of the time but I have arrived and they haven't been ready and waiting, staff do them straightaway when this has happened.