Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Easy to get appointments

A real family feel surgery where staff are great. I prefer the new queue system on the phone its much better and there is flexibility in the appointment system to get different types of appointments as and when needed. I have regular blood tests and get the results well. The only area that could do with improving is the availability of parking which is difficult on the current site but they are putting up a shelter to help those waiting for prescriptions as the queue goes out the door.