Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


A good surgery

It's a great surgery but the dispensary can be a little slow taking a week to turnaround medications requests for repeat prescriptions however it can be 10 days. I now allow a couple of weeks to ensure I have what I need before I run out. It would help if the text messages to say medication is ready for collection could be consistently sent as it can be difficult to know if they are ready to collect or not.