Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Busy surgery

The phones are busy (1/2 hour waits) and at times when I've got through there are no appointments left and I've been advised to call back the next day but more often than not I've been given an appointment. I do see different doctors and that does mean that I have to repeat my history with an ongoing condition. Getting medication from the dispensary does take about a week to get what is needed.