Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


No issues with appointments

I've had no problems getting advance or on the day appointments but then I'm happy to see any of the staff which makes it easier. The waiting room is very tight to get a wheelchair through, if the chairs could be moved towards reception slightly it would help. The check in screen is a little high when in a chair too. Staff are good as they tallk through everything and although I have used econsult it does red flag issues and throw you out occasionally but I have had quick responses for other issues.