Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Friendly and helpful

It does take time to get through on the phone in the morning so I come up to the surgery to arrange appointments. I generally only need routine appointments and can book those ahead of time. I get to see the practitioner I would like to see and the staff are all very good, friendly and helpful. Parking at the surgery is very limited and is a problem.