Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Really efficient

It's really good and really efficient. The doctors and nurses go above and beyond all the time, all the staff are great. The dispensary do seem to struggle with the lack of space but they do all they can to help and sort out any problems that come up. The shelter that has been built is better but you do still get wet if it really rains, the space on the grass could have been utilised to give more protection. Delivery of medication would be better if it was more flexible rather than being on a set day but I understand that's not simple.