Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Quick appointments

Although the phones are busy and you have to be quick to call in the morning, appointments are quick to get through econsult and then I've been given face to face appointments and seen the most appropriate person for the issue. I think they are doing a good job and I've been happy with the staff, treatment and care. It would be great if pre bookable appointments were available.