Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Excellent care

Excellent care given. But getting an appointment is difficult, you ring at 8am on the dot and 1 minute past 8 you are number 60 or something in the phone queue, by the time you get through to speak with someone they tell you that there are not any appointments available and to phone back the next day. When the doctor phones the patient back there is no specific time given. I would also ask how can a doctor assess a patient properly over the phone? no matter how good the doctor is ! Access is the most difficult aspect of the surgery.