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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre



What has happened to annual health checks?

I have had cancer in the past and I am on the list to get a routine annual health check, this check used to happen automatically, they just called for me but not any more it seems. I have to instigate the annual check myself, I was told that I need to get an annual PSA check and when I asked the front desk staff for an appointment they seemed flustered and gave me the feeling that I was a bit of a hassle to them with my request. I know they are busy but these things are supposed to be done and shouldn't have to have the patient remind them.

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