Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Very pleased

The surgery is very good with appointments available whenever I've needed one. I'm happy to see any of the staff and all are friendly and approachable. They make it easy to talk to them and they address all the issues. The only issue is the waiting in the queue for the pharmacy when there is no where to sit down. It can be very hard to stand that long for me.