Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Very happy

All very happy with the care I receive from the surgery, staff are great and to get appointments is not difficult when you call the surgery. I either pop down to the surgery or call to arrange appointments and I've never had an issue. I've started using the NHS App to order my prescriptions which has been a bit tricky but I am learning and getting used to it.