Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Like to see the nurse

It's easy to get appointments, I like to see the nurse as they are great and I feel that I'm known by them and they understand my conditions. The phones are busy but nothing too bad. I do my prescriptions online which works well but don't tend to contact the surgery for appointments that way, I do like being able to talk to someone. It's also great that community teams from the hospital visit the surgery for clinics, it's so much easier than getting to the hospital.