Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Efficient

I don't come to the surgery often but when I do it's efficient. When I was speaking to staff this morning I was initially told there were no appointments but after a conversation they found an appointment for me. I felt I was well listened to and they realised I needed to be seen. I'm not sure who I'm seeing but glad I have an appointment. It would be good if there was a who is who board in the surgery as when you don't come regularly you don't know who the staff are or who to ask to see. The dispensary doesn't seem very well organised at times, there are long queues not helped by chatting at times.