Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Happy

If you call on the dot you get an appointment. I've been happy with the conversations with staff although I wasn't sure who my appointment was with. I'm very happy with the surgery but a family member did struggle initially to see the same person but now this is arranged each making things much easier. The online system is fine to use and gets a quick response and when you talk to staff you are able to discuss whether you need to go in or not.