Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Botesdale Health Centre


Very poor - Had appt, cancelled on day after waiting wks

Receptionist called left message? Cancelling appointment with GP, today. My hubby and fulltime carer, Started coughing up blood, so I got him only appointment which was cancelled at 08:30hrs today by Medical Centre receptionist. Instead of being able to book appointment with treating physicians, he was quizzed and cajoled referred to receive call from staff member. Staff member did call not on houseline, as instructed is screened, as rejects ppi callers and the like. He failed to listen to my husband's concerns, unable to book appointments or resolve anything? So, he was confused why my husband was upset? Staff member, repeatedly suggested termination of call? Leaving us wondering where to get medical help needed, to prevent pneumonia or worse! As patient, following orders to report any changes to GP. Address skin growths as soon as possible? Yet, denied opportunity until divulged all details to NON-Medically trained admin staff. Who say "No appointments" Never faced any issues with Botesdale Medical Centre until this year, with new staff, striking junior dr's and arrogant desk staff. Anticipating retaliation or de registering our household.