Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Brilliant surgery!

I had pains in my chest and called for an appointment but I couldn't be seen that day. The person I spoke with advised me to call an ambulance but that seemed a bit dramatic so I thought I would try for an appointment tomorrow. A bit later my GP called to say he had reviewed my file and he told me he had called an ambulance for me! Fantastic care