Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Doctor is good and listens

It can be difficult to get through on the phone and there are lots of options to press which I don't like. It is sometimes easier to go to the surgery and talk to them. The staff at the surgery are good, I've never had a problem. I'm happy with the doctor I see, they take their time with you and really listen which is nice.