Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


It seems to work well for me

I do not use the NHS that much, but when I do, it seems to work well for me. I appreciate being told truthfully what is wrong and how to deal with it, being sent copies of letters between different professionals (in my case, West Suffolk and Addenbrooke's hospitals and of course the local health centre).