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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre Pharmacy



A very long wait

Whenever I go to get my medications there has always been a long wait of up to 20 mins, you have to exercise a lot of patience. There is a written notice at the pharmacy now which says that people are not to get frustrated or upset with the staff for the long wait.

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