Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Bridge Road Surgery


Same day referral service is not ideal

When ever I need to contact Bridge Road to make an appointment online, I am finding that if you do not complete the form at 8 in the morning, I get a message stating that they are full for today. On one occasion I got this message at 8 am? I feel that the same day GP appointment system is more convenient for the GP's rather than the patients. It is so difficult to get an appointment at this surgery, the online messaging service says full, then you try to call and are on hold for 30 minutes, it is so frustrating. When you do eventually get an appointment, it is usually be telephone, and no time is given for the appointment, not ideal for people who are working, or may need to be in a place to speak privately on the consultation. Also when my consultant wrote to my GP to ask them to prescribe some medication for me, it was not responded to, I read the letter myself on my NHS app, it clearly stated the instructions, but this was ignored and never was prescribed.