Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Bridge Road Surgery


Unable to get appointment

Shocking service and very unhelpful staff. I have been trying to get an advice call for days now, sign posted to website, however footfall forms all turned off so unable to request appointment and this was at 08.02am, message states all appointments booked. When calling the practice the message advises patients to log onto website, which is very un helpful when you have closed your footfall forms, also when speaking to receptionists they advise to use website when they know full well patients cant access this. I think practice needs to look at its processes and business continuity plan.