Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


impossible eto get an appointment

practice say they no longer allow appointments to be made in advance. They only allow appointments to be made at 8am on the day on a first come first serves basis for serious issues. I have telephoned on three occasions and have been denied an appointment. Practice inform me that they consider my request is for a routine review. It is in fact urgent to discuss ongoing serious issues