Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Awful

I'm not one to ever ring the GP unless I actually need to. So I follow the process that's suggested online, I fill out the forms like they tell you to then within 30 seconds of sending the form they are fully booked. How at 8am can they be fully booked! I have a heart condition and suffer with my mental health and I am unable to get an appointment, let alone a phone appointment anything!