Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


It is impossible see anyone face to face

Nearly every time I try to book online all appointments are booked. I have not been able to use this since 2019 as its always fully booked. After spending 7 hours in A&E in December on the advice of 111 I was told to make a GP appointment. I had to go into the surgery and demand attention, this upset the staff which I did not want to do. I have NOT seen anyone from the surgery. I have had a phone call. I have had blood tests and seen a physio but no-one has looked at my back to ascertain the cause of the problem.