Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Online appointments booking is down.

Not possible to make online appointments but when phoning the practice, the recorded message says that the best way to make an appointment is online. Very frustrating to get such conflicting messages. Also, the front page on the Bridge Road Practice website has a message about "How to stay cool during the heatwave. This message has been there since last summer. This message should be deleted and replaced by a message that tells you how to make an appointment when the online system is not working,