Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Link with prescription

Put a request in using the online service at the surgery and it said I would get a call in 4 days, as it was nothing urgent, this was ok for me. I was also told that my prescription had been 'put in' but when I went to the pharmacy to get it, it was 'not in'. They had to order it and it took another 5 days to get it in. (Haydens pharmacy), so the link up does not seem to be working well.