Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Told to wait a month for a GP

We had to complain direct to the service as we desperately felt we needed to speak with a GP which was agreed, but was told a 'phone call with this particular GP would be a month! they have managed to bring it forward, when we complained. Access is not too bad as use the online system, but that is if you are happy just to see anyone, mainly Nurses.