Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Unsure in making an online appointment

I made an online appointment but once I had done it I was unsure if I had done it correctly as the appointment wasn't confirmed or clarified in any way. I then did receive a text but the wording still caused uncertainly as to if it was actually an appointment! I would have preferred a phone call to avoid any ambiguity and to avoid people not attending.