Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Same day appointments for the employed??

The same day appointment system simply doesn't for people who are employed. I called as soon as they opened to get an early appointment. Waited for 20minutes as no one answered. Was late for work. I work in a different town so I have to have early or late appointments (not random middle of the day times) after being told all the morning appointments were gone I had to agree to an afternoon appointment... meaning I was late for work AND I had to leave early too! My boss was not happy! We have to give our managers notice of absence... I was late on the off chance I MIGHT get an appointment! this does not work for employed people!