Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Appointment availability confusing

I called on the day today and got an appointment. I asked to see my own GP and they said she is too busy already. My friend called the surgery and was offered a 'next day' appointment and it was with a GP so not sure why that happened as that is not 'on the day'. It's confusing when you hear that.