Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Access to appointments is poor

After calling the surgery for 2 days on the trot for my daughter and being told there were no appointments available, we called 111 and had to go to James Paget, who gave my daughter a prescription. On the 3rd day she was still having further issues and the surgery did have an appointment so we went. On the first two occasions there was no suggestion of going to a pharmacy for advice, or making a weekend appointment. I didn't know until today that there is such a thing, but will ask for one if I find myself in that situation again as the surgery is much more convenient that James Paget.