Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Online services easier to use than phone

Asked to see the same GP every 5 weeks but been unable to book advance appointments. It had been a problem calling 'on the day' however we have now got ourselves 'online' and it has been much easier. We've been given the information on the says our GP works and found it easier to book. We have learned of the prebookable weekend appointments available at this surgery too which is of interest.