Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


DRS excellent once you get past receptionist

Spent 20mins on the phone today as couldn't get website to load only to be greeted with a really unhelpful receptionist who basically told me to keep trying as she was able to access it. Didn't offer any other help. Absolutely not good enough. Its ashame as once you speak to a Dr they are great! Need to retrain receptionist to show some kindness and compassion.