Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Hi, I 'phoned the surgery on Friday 29th Jan.

to be seen by a doctor. I explained that I couldn't get to the surgery and the receptionist said that she would get a doctor to 'phone back. Dr 'phoned me and arranged a doctor to come out to me. The doctor came and advised me to go straight to hospital. May I say a big Thank You to all concerned as it was less than 2hrs from the initial call to arriving at hospital. Bridge Rd Surgery THANK YOU!