Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Extremely disappointed and angry

I filled in a form online to speak to/see a nurse. I had what I thought to be infection or allergy. My symptoms were still present after nearly a week so decided to get medical advice. I got an email from the surgery saying they would call me the next day- no specific time slot. However 3 days after sending my email, still haven't heard from them. Fortunately my symptoms seem to be clearing on their own or it would have been a trip to A and E. Very disappointed that firstly, they were going to leave it a day before even calling, and secondly they did not even bother with the call they had arranged anyway. Just thankful my symptoms did not severely worsen or turn into something more threatening- I wanted advice as to whether this would happen but didn't receive any. Will not be putting any faith or trust into them again. Very let down.