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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery



Rude, uninterested receptionist

Receptionist didn't bother to acknowledge me and when she did interact with me it was with rudeness and disinterest. Made me feel like a naughty school child who was just a nuisance. The reception staff desperately need good training in how to interact appropriately with the patients who use this surgery.

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